CWC Ticket Policy
How to Get Tickets for CWC Events

On-Line ... By Phone ... Ticket Outlets ... At the Door
Update: New, reduced TicketFusion fees and service charges
are in the table at the bottom of this webpage.



<> CWC TICKET POLICY

Unless otherwise indicated in writing, tickets are for General Admission and there are no exchanges and no refunds. In the event of calamities, ex: events that cause the closing of film venues, etc.; CWC reserves the right to reschedule or replace the film event and honor tickets purchased for the original date, but such offer may be time-sensitive and in no way constitutes an obligation or guarantee on the part of Cincinnati World Cinema.

Will Call: CWC uses TicketFusion for Internet and toll-free telephone ticketing -- it is secure and reliable with fees that are among the lowest in the ticket industry. TicketFusion has reduced the fixed fees charged when purchasing through their service. See the new fee schedule at the bottom of this web page. To obtain tickets purchased in advance on the Internet or by telephone using the TicketFusion ticket service, please present the purchase confirmation email and your driver's license and student picture ID or Art Museum membership card, as appropriate, at the Will Call table. In the event of confusion regarding purchase status, i.e.: you think you have purchased on-line but do not have a confirmation email and we do not have a record of this purchase, you will be asked to pay at the door. If we can later verify your on-line purchase, the amount you paid at the door will be promptly refunded.

<> ON-LINE BOX OFFICE            Click here for on-line tickets

Open 24 hours a day, 7 days a week, click on the link above. As many of our film events sell out, this is the best way to make sure you get tickets. If you are a busy person and your time is at a premium, this is the fastest, easiest and most cost-effective way to have tickets waiting in your name at Will Call.

<> BY PHONE            Toll-free 1-877-548-3237

Open 9 am - 5 pm EST, Monday - Friday. TicketFusion provides this service and ordering by phone generates an additional cost. If you have limited access to the internet or do not want to deal with processing an order on-line, this is easiest way to make sure you have tickets waiting for you at Will Call. NOTE: This toll-free phone number is for ticket sales only - they can not help with directions, venue details, handicapped access or problem solving. Call 859.781.8151 for general questions and info.

<> LOCAL TICKET OUTLETS

CWC ticket outlets are conveniently located on the perimeter of the city center - Mt. Lookout, Clifton, Northside and Downtown. If you will be near one of these locations and wish to avoid ticket service charges or possibly missing an event because of sell-out, these local merchants graciously sell tickets for most CWC film events. ** For events with high demand, local outlets sometimes sell out their allotment of tickets - we suggest that you call ahead before making a trip. Ticket outlet locations may sometimes change based on the number of screenings, venue, ticket types and double-bill combinations. Generally, these establishments will have CWC tickets but you should call a given outlet before going for tickets.

When you pick up your tickets, please take a moment to become familiar with the establishment you are visiting -- they help with CWC tickets because they care about the community -- and they are the best at what they do! Everyone likes to be appreciated, so let them know that CWC sent you and thank them for selling our tickets. And while you are there, make a purchase if the spirit moves you -- they deserve our support and patronage.

Lookout Joe Coffee Roasters, Mount Lookout
Mt. Lookout Square: 3181 Linwood Avenue, Cincinnati 45208; 513-871-8626.
Hours: Monday-Thursday, 6:30am-10pm; Friday, 7am-11pm; Saturday, 8am-11pm; Sunday, 8am-9pm.
Click here for a map.

   The College Hill Coffee Co. & Casual Gourmet, College Hill
6128 Hamilton Ave., College Hill, Cincinnati 45224; 513-542-2739; one block south of North Bend Rd. & Hamilton Ave.
Hours: Tuesday-Thursday, 6:30am-6:30pm; Friday, 6:30am-10pm; Saturday, 8:30am-10pm; Sunday, 8:30am-4pm.
Click here for a map.

Sitwell's Coffee House, Clifton
Clifton Gaslight: 324 Ludlow Avenue (across from the IGA), Cincinnati 45220; 513-281-7487.
Hours: Sunday-Thursday, 8:00am - 1:00am; Friday, Saturday & Holidays, 8:00am - 2:00am.
For quickie stops, park in the IGA lot across the street.
Click here for a map.

Coffee Emporium, Downtown/OTR
In the Emery Building, 110 East Central Parkway, Cincinnati, OH 45202; 513-651-5483.
Hours: Monday-Friday, 7:00am - 6:00pm; Saturday, 8:00am - 4:00pm; closed Sunday.
Click here for a map.

The Cincinnati Art Museum, Mt. Adams -- only for CWC film events held at the Museum.
953 Eden Park Dr., Cincinnati, OH 45202; 513-721-2787, or 1-877-472-4226 toll free.
The Art Museum will provide you with a ticket voucher (receipt) which you will need to present at Will Call for your film tickets. If you are an Art Museum member or student eligible for discounted tickets, remember to bring the appropriate ID to validate your discounted ticket.
Important Note: Advance sales with the Art Museum cut off the day before the event. For example, if you are attending a Wednesday screening, your window to purchase by phone or in person closes at 4:45 pm on Tuesday.
Hours: Tuesday 11 am to 4:45 pm; Wednesday 11 am to 9 pm; Thursday through Sunday 11 am to 4:45 pm; closed Mondays. Click here for a map.

<> AT THE DOOR

If not sold out in advance, tickets are available at the door, one-half hour before show time. At this time WE DO NOT TAKE CREDIT CARDS at the door. We accept cash and personal checks with a current Drivers License.

Tickets for students and Art Museum members, generally available at 25% off regular price, are available ONLY via the CWC website and toll-free number, at the Museum and at the door, unless otherwise specified. Students take note: you need to show a current, valid photo ID from your school; discounts will not be extended for out-of-date, no-date or bogus IDs. ID-scammers will be forced to watch endless reruns of Married with Children. Discounted tickets are NOT AVAILABLE at our local merchant outlets - Lookout Joe, Sitwell's, the Coffee Emporium and Shake It.

<> TIX NO MORE

Although about 15% of our regular ticket buyers live in Northern Kentucky, and an equal amount live in downtown Cincinnati, an insufficient number visit the Bean Haus to purchase CWC tix. Effective November 1, 2007, we will no longer offer advance tickets at this location. The proprietors, Tim & Chris, are great people and the Bean Haus is one of Northern Kentucky's true gems. Their selection of coffees and teas is extensive, the staff is friendly and the ambiance is pleasing. If you have not been there, we recommend that you visit their fine establishment ...
Bean Haus, Covington, in the Main Strasse Village: 640 Main Street, Covington KY 41011; 859-431-2326.
Hours: Monday-Thursday, 7:00am - 8:00pm; Friday, 7:00am - 10:00pm; Saturday, 8:00am - 10:00pm; Sunday, 8:00am - 8:00pm. Click here for a map.


<> TICKETFUSION SERVICE CHARGE TABLE

Here is a table with the new charges and fees used by TicketFusion for CWC tickets at $7.00 and $9.00, showing charges for ticket purchases quantity 1 - 5. The total cost per ticket is highest when purchasing just a single ticket and drops considerably when purchasing 4 or more.

The convenience rate (tix commission) of 11.5% has not changed. The per-transaction processing fee has been reduced by 33% from $1.50 to $1.00; the per-ticket telephone order charge has been reduced by 50% from $1.00 to $0.50. Thank you, TicketFusion !!
Note: The actual total amount charged may vary from the totals in this table by a penny or two - a function of rounding and the number of tickets purchased.

Some people balk at paying service charges when purchasing tickets. Consider these three points: (1) What is your time worth and how much time can you save when ordering by Internet or telephone? (2) What is the cost of gasoline if you make a special trip to pick up tickets at an outlet? (3) How much is it worth to know that your tickets will be at Will Call and that you will avoid the disappointment of being turned away at a sold-out event?
Circumstances vary based on your location and event date. Sometimes stopping at an outlet is convenient and you may have time to kick back and enjoy a cup of coffee or tea. Other times, paying a dollar or two extra for your ticket saves a lot of hassle and time.


TICKET FUSION: Convenience Charges, Processing Fees and Phone Order Charges
Convenience Rate = 11.5% of Face Value; Processing Fee = $1.00 per Transaction; Telephone Order Charge = $0.50 per Ticket
Ticket
Quantity
Face
Price
Convenience Rate Convenience Charge Processing
Fee
Phone
Order
Charge
Total
Service Charges
Service Charges
Per Ticket
Total
Cost
Total
Cost per
Ticket
$7.00 Tickets
Internet Orders
1   7.00 11.5% 0.81 1.00 n/a 1.81 1.81 8.81 8.81
2 14.00 11.5% 1.62 1.00 n/a 2.62 1.31 16.62 8.31
3 21.00 11.5% 2.42 1.00 n/a 3.42 1.14 24.42 8.14
4 28.00 11.5% 3.24 1.00 n/a 4.24 1.06 32.24 8.06
5 35.00 11.5% 4.05 1.00 n/a 5.05 1.01 40.05 8.01
 
$7.00 Tickets
Toll-Free Telephone Orders
1   7.00 11.5% 0.81 1.00 0.50 2.31 2.31 9.31 9.31
2 14.00 11.5% 1.62 1.00 1.00 3.62 1.81 17.62 8.81
3 21.00 11.5% 2.42 1.00 1.50 4.92 1.64 25.92 8.64
4 28.00 11.5% 3.24 1.00 2.00 6.24 1.56 34.24 8.56
5 35.00 11.5% 4.05 1.00 2.50 7.55 1.51 42.55 8.51
 
~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~
 
Ticket
Quantity
Face
Price
Convenience Rate Convenience Charge Processing
Fee
Phone
Order
Charge
Total
Service Charges
Service Charges
Per Ticket
Total
Cost
Total
Cost per
Ticket
$9.00 Tickets
Internet Orders
1   9.00 11.5% 1.04 1.00 n/a 2.04 2.04 11.04 11.04
2 18.00 11.5% 2.08 1.00 n/a 3.08 1.54 21.08 10.54
3 27.00 11.5% 3.12 1.00 n/a 4.12 1.37 31.12 10.37
4 36.00 11.5% 4.16 1.00 n/a 5.16 1.29 41.16 10.29
5 45.00 11.5% 5.20 1.00 n/a 6.20 1.24 51.20 10.24
 
$9.00 Tickets
Toll-Free Telephone Orders
1   9.00 11.5% 1.04 1.00 0.50 2.54 2.54 11.54 11.54
2 18.00 11.5% 2.08 1.00 1.00 4.08 2.04 22.08 11.04
3 27.00 11.5% 3.12 1.00 1.50 5.62 1.87 32.62 10.87
4 36.00 11.5% 4.16 1.00 2.00 7.16 1.59 43.16 10.79
5 45.00 11.5% 5.20 1.00 2.50 8.70 1.74 53.68 10.74